PRIVACY POLICY
Dr Kim Fleet customer privacy notice
This privacy notice tells you what to expect me to do with your personal information.
- Contact details
- What information I collect, use, and why
- Lawful bases and data protection rights
- Where I get personal information from
- How long I keep information
- How to complain
Contact details
Data controller: Dr Kim Fleet
Email: kimfleetauthor@gmail.com
What information I collect, use, and why
I collect or use the following information to provide and improve products and services for clients:
- Names, address, and contact details
- Pronoun preferences
- Payment details (including card or bank information for transfers and direct debits)
- Information relating to compliments or complaints
I collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
I collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, I must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis I rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask me for copies of your personal information. You can request other information such as details about where I get personal information from and who I share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification - You have the right to ask me to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure - You have the right to ask me to delete your personal information.
- Your right to restriction of processing - You have the right to ask me to limit how I can use your personal information.
- Your right to object to processing - You have the right to object to the processing of your personal data.
- Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you.
- Your right to withdraw consent – When I use consent as my lawful basis you have the right to withdraw your consent at any time.
For more information about your rights, please visit the ICO website:
If you make a request, I must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.
My lawful bases for the collection and use of your data
My lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
My lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
My lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Contract – I have to collect or use the information so I can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where I get personal information from
- Directly from you
How long I keep information
Clients using my services:
I am required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. After this point your information will be deleted. You have the right to be forgotten so contact me if you would like your data to be destroyed.
Non-customer enquiries:
If you have enquired about my services via the contact form on my website, I collect your name and email address. This information is held within Ionos and held securely on my laptop.
You will not be added to any marketing lists unless you have opted in to those yourself.
Your information will be kept for two years. You have the right to be forgotten so contact me if you would like your data to be destroyed.
For more information on how long I store your personal information or the criteria I use to determine this please contact me using the details provided above.
How to complain
If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details at the top of this privacy notice.
If you remain unhappy with how I’ve used your data after raising a complaint with me, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
5th February 2026